Tier 1 AI Support Agent

AI Agent for technical support and 24/7 helpdesk

Automate frontline technical service management. Connected to Jira, Zendesk, Freshdesk, and WhatsApp, the AI agent inspects technical docs, executes diagnostic APIs, resolves recurrent issues, or escalates with full context to engineering.

Start my project Talk to an expert Message us on WhatsApp

Why Deepyze for your Tier 1 AI Support Agent?

We work with industry best practices to guarantee real results.

60% autonomous resolution of L1 tickets

End-to-end resolution of frequent tickets: access resets, environment configuration troubleshooting, service status verification, and step-by-step technical guides.

Active diagnostics via internal APIs

The agent is not just conversational: it checks user account flags, inspects system logs, queries microservices, and triggers secure authenticated webhooks.

Jira, Zendesk & Freshdesk integrations

Creates tickets with automatic severity tags, populates custom fields, appends private internal notes, and updates incident states within your current ITSM stack.

Context-rich handoff to human specialists

When an issue requires Level 2 or 3 engineers, the agent hands over a structured incident brief: diagnosed root cause, reproduction steps, and collected user telemetry.

Omnichannel 24/7 availability with zero queues

Deploy across WhatsApp Business, embedded web chat, support email, and customer portals. Initial response times under 3 seconds at any time of day.

Grounded on technical docs & playbooks

Indexes internal engineering documentation, Confluence, Notion, product manuals, and API changelogs. Delivers answers with verified citations and zero guesswork.

How we build your Tier 1 AI Support Agent

A clear and transparent method so you always know which stage your project is at.

Historical ticket audit & taxonomy

We analyze historical ticket logs to identify the top 20 recurring issues, failure modes, and severity triage criteria.

Knowledge ingestion & diagnostic rules

We connect your internal technical knowledge base, standard operating procedures, and define read-only scopes for diagnostic APIs.

ITSM integration & automated actions

We develop API integrations with Jira Service Management, Zendesk, or Freshdesk, setting up ticket creation, workflows, and resolution webhooks.

Staged pilot & full rollout

We test the agent with a supervised pilot cohort, calibrating precision and containment rates before company-wide deployment.

Frequently asked questions about Tier 1 AI Support Agent

Everything you need to know before starting

In standard Tier 1 support environments, the agent autonomously resolves between 50% and 65% of repetitive requests without human intervention.

An AI agent integrated with technical documentation and your ticketing platform (Jira or Zendesk) starts at USD 4,000. Comprehensive setups featuring internal API diagnostics and official WhatsApp channels start from USD 6,500.

The system enforces strict RAG grounding: it only answers from verified technical manuals and SOPs. If documentation does not cover the issue, it acknowledges the limit and escalates.

Yes. Through scoped, token-authenticated API endpoints, the agent can trigger concrete operational workflows such as issuing password resets or checking database sync flags.

Yes. We integrate seamlessly with Jira Service Management, Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, and WhatsApp Cloud API.

The agent collects key diagnostic details (OS version, exact error stack, screenshots) and compiles a high-priority ticket with an executive summary assigned directly to Tier 2.

Productos que construimos

No es teoría: es software propio en producción

Voxmin Vegan Scanner Together Galería París MileageApp

Ver todos nuestros proyectos

Precio fijo en USD

Cotizamos con alcance cerrado en dólares. Sabés cuánto cuesta desde el día uno, sin sorpresas.

El código es 100% tuyo

Al finalizar, el repositorio, la infraestructura y la documentación quedan completamente a tu nombre.

Mismo huso horario

Trabajamos en horario de negocio de Sudamérica. Reuniones y respuestas sin delays por diferencia horaria.

Propuesta en 24-48 h

Después de la primera reunión recibís una propuesta detallada por escrito, sin compromiso ni letra chica.

Damián Oliva

Fundador de Deepyze

Trabajás directo con quien construye. Años desarrollando productos digitales en LATAM, certificado en Google Cloud Machine Learning.

Conocer al fundador