Ticketing System

Resolve customer support with order, speed and data

Ticketing and helpdesk system for companies. Centralized query management, automatic assignment, SLA enforcement, knowledge base and support via WhatsApp, email and web — all in one system.

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ILLUSTRATIVE DEMO

An example of what we can build

Illustrative demo with sample data: it is not a ready-made product. We build each system to fit your operation, and the modules, rules and integrations are defined in the discovery phase.

Mesa de ayuda · ejemplo

Tickets por correo, WhatsApp y portal, con SLA por prioridad

Bandeja unificada

T-1088 · Clínica Santa Fe

El equipo no enciende después de la actualización

Recibido

Asignado

En proceso

Resuelto

Prioridad y SLA de respuesta SLA 4 h

Los tiempos son de ejemplo: las prioridades, los SLA y a quién se escala cuando vencen los defines tú.

Responsable: Luis (Soporte técnico)

Why Deepyze for your Ticketing System?

We work with industry best practices to guarantee real results.

Centralized ticket management

All support requests in one place, regardless of the originating channel. A unified view for the team, with no query falling through the cracks.

Automatic assignment by team or agent

Queries are classified and assigned automatically based on issue type, responsible team or available agent. Configurable routing rules.

SLA tracking and automatic escalation

Maximum response and resolution times by ticket type and priority. Automatic escalation to a supervisor when the defined time is approaching or exceeded.

Knowledge base

Help articles and FAQs that customers can consult before opening a ticket. Reduces the volume of repetitive queries and enables self-service resolution.

Multichannel: email, web and WhatsApp

Customers contact through their preferred channel: web form, email or WhatsApp. All conversations are unified in the system as traceable tickets.

Satisfaction and time reporting

CSAT, first response times, resolution times and SLA compliance. Reports by agent, by team and by issue type to continuously improve service quality.

How we build your Ticketing System

A clear and transparent method so you always know which stage your project is at.

Current support analysis

We understand how queries arrive today (email, WhatsApp, phone), who handles them, how long resolution takes and what information needs to be recorded for each case.

System and workflow design

We design ticket categories, assignment rules, SLA by issue type and escalation flows. We configure both the customer experience and the agent experience.

Development and multichannel integration

We build the system and integrate the channels: email, web form and WhatsApp Business API. Customers write from anywhere and agents respond from one place.

Implementation and team adoption

We train the support team. During the first days we are on hand to ensure the system is used correctly and that response times improve from day one.

How much does it cost?

It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.

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Frequently asked questions about Ticketing System

Everything you need to know before starting

It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.

Yes. We integrate with the official WhatsApp Business API. Messages received via WhatsApp are automatically converted into tickets and agents respond from the system without touching a phone.

Yes. The system can be configured with multiple teams (technical support, billing, sales, etc.) with routing rules that direct each type of query to the appropriate team.

Yes. Customers receive automatic updates by email or WhatsApp when their ticket status changes. They can also access a customer portal to view their history and current status.

Yes. The system can be used for internal support between employees and the IT or administration department, with the same assignment, SLA and reporting features.

Yes. We can integrate the ticketing system with an existing CRM so the agent sees the complete customer history (purchases, contracts, previous tickets) at the moment of handling the request.

Productos que construimos

No es teoría: es software propio en producción

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Precio cerrado

Cotizamos con alcance y precio cerrados. Sabés cuánto cuesta desde el día uno, sin sorpresas.

El código es 100% tuyo

Al finalizar, el repositorio, la infraestructura y la documentación quedan completamente a tu nombre.

Mismo huso horario

Trabajamos en horario de negocio de Sudamérica. Reuniones y respuestas sin delays por diferencia horaria.

Propuesta en 24-48 h

Después de la primera reunión recibís una propuesta detallada por escrito, sin compromiso ni letra chica.

Damián Oliva

Fundador de Deepyze

Trabajás directo con quien construye. Años desarrollando productos digitales en LATAM, certificado en Google Cloud Machine Learning.

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