Ticketing and helpdesk system for companies. Centralized query management, automatic assignment, SLA enforcement, knowledge base and support via WhatsApp, email and web — all in one system.
We work with industry best practices to guarantee real results.
All support requests in one place, regardless of the originating channel. A unified view for the team, with no query falling through the cracks.
Queries are classified and assigned automatically based on issue type, responsible team or available agent. Configurable routing rules.
Maximum response and resolution times by ticket type and priority. Automatic escalation to a supervisor when the defined time is approaching or exceeded.
Help articles and FAQs that customers can consult before opening a ticket. Reduces the volume of repetitive queries and enables self-service resolution.
Customers contact through their preferred channel: web form, email or WhatsApp. All conversations are unified in the system as traceable tickets.
CSAT, first response times, resolution times and SLA compliance. Reports by agent, by team and by issue type to continuously improve service quality.
A clear and transparent method so you always know which stage your project is at.
We understand how queries arrive today (email, WhatsApp, phone), who handles them, how long resolution takes and what information needs to be recorded for each case.
We design ticket categories, assignment rules, SLA by issue type and escalation flows. We configure both the customer experience and the agent experience.
We build the system and integrate the channels: email, web form and WhatsApp Business API. Customers write from anywhere and agents respond from one place.
We train the support team. During the first days we are on hand to ensure the system is used correctly and that response times improve from day one.
Everything you need to know before starting
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